Privacy Policy Overview
At ChatProz.com and its subsidiary, we understand the importance of safeguarding your privacy. Your trust is of utmost value to us, and this Privacy Policy outlines how we handle user information collected through our websites, including ChatProz.com and as well as other offline sources. This policy is applicable to both current and former visitors to our websites and to our online customers. By accessing or using our websites, you agree to the terms of this Privacy Policy.
Information We Collect
Contact Information: We may collect your name, email address, mobile number, phone number, physical address, and other related details such as city, state, postal code, and country.
Payment and Billing Information: When purchasing a package, we may collect your billing name, billing address, and payment method details. However, we do not store your credit card information (such as credit card number or expiration date) on our websites. All sensitive payment data is securely processed by our payment gateway partner, Razorpay, and/or through our bank account. This information is encrypted via Secure Socket Layer (SSL) technology and is accessible only to authorized personnel with special access rights who are obligated to maintain its confidentiality. After completing a transaction, your sensitive payment information is not stored on our servers.
Refund Policy
All services and products sold on ChatProz.com and are non-refundable, as payment terms require 100% advance payment. Charges for services, products, and packages are clearly stated on our website and can also be provided directly through phone, email, or WhatsApp communications. Once a service or product is sold and payment has been made, it is non-negotiable and non-refundable. Additional charges such as development fees, setup costs, and recurring fees may apply, depending on the specific case. These additional costs are typically charged separately.
In rare circumstances, where services are impacted beyond our control, and we fail to deliver as per the agreed terms (excluding force majeure events), you may apply for a refund by contacting us at [email protected]. Refund requests will be reviewed on a case-by-case basis and resolved without prejudice, with a final decision made at our discretion.
Security and Information Handling
We are committed to maintaining the security of your personal information. While no method of transmission over the internet or electronic storage is 100% secure, we have implemented appropriate safeguards to protect your sensitive data. However, the functionality and performance of our websites, software, and applications may be influenced by factors beyond our control, and we cannot guarantee absolute security. If you have any concerns about the security of your information, please contact us.
Information You Post
We collect any information you share publicly on our website or on third-party social media sites associated with ChatProz.com.
Demographic Information
We may collect demographic information, including details about your interests, events you participate in, and packages you purchase. This information may also be gathered through surveys or polls.
Other Information
When you use our website, we may collect data about your IP address, browser type, referring site, time spent on our website, pages accessed, and the site you visit when you leave us. We may also collect information about your mobile device, such as the type and operating system version. Our website includes social media features that may collect your IP address, track the pages you visit on our site, and set cookies to enable proper functionality. Interactions with these features are governed by the privacy policies of the respective providers.
We may use cookies or similar technologies in partnership with third parties to manage advertising on other sites based on your browsing activities and interests.
Collection of Information
Direct Collection: We collect information directly from you when you register, purchase packages, or inquire through our websites or via phone or email.
Passive Collection: We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and other tools to collect information about your usage of our website.
Third-Party Collection: If you use integrated social media features on our websites, the third-party social media site may provide us with information such as your name and email address.
Use of Personal Information
Communication: We may use your information to contact you regarding purchase confirmations or for promotional purposes. Personal information is used only to fulfill your specific requests, manage elections, and for billing purposes unless you grant us permission to use it otherwise.
Responding to Inquiries: We may use your information to respond to your questions or confirm your registration.
Improving Services: Your information may be used to enhance your experience with us, including customizing content based on your preferences.
Security Purposes: We may use your information to protect our company, customers, or websites.
Marketing and Promotions: We may send you information about promotions, offers, or new products that we believe may interest you.
Transactional Communications: We may send emails or SMS messages about your account or purchases.
Sharing of Information with Third Parties
Service Providers: We may share your information with third parties who perform services on our behalf, such as managing online registration, payment processing, or sending transactional messages. Some vendors may be located outside of India.
Event Organizers and Business Partners: We may share your information with event organizers and business partners responsible for fulfilling purchase obligations. These parties will use the information according to their privacy policies.
Legal Compliance: We may share your information if required to comply with legal obligations or to protect our rights.
Business Transactions: In the event of a business transaction, such as a sale or merger, we may share customer information with the successor entity.
Additional Sharing: We may share your information for reasons not outlined in this policy, but we will notify you before doing so.
Email Opt-Out
You can opt out of receiving marketing emails by contacting us at [email protected]. Please allow 10-15 days for your request to be processed. Note that you will still receive transactional emails and SMS messages regarding your purchases.
Third-Party Sites
Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies.
Grievance Officer
For any questions or concerns regarding this Privacy Policy, please contact our Grievance Officer:
CNI NETWORK
GST: 03AWDPP2916P4Z7
B-III-346/1, VAKILA MOHALA KAZIA, PUARANA BAZAR, LUDHIANA
Email: [email protected]
Policy Updates
This Privacy Policy was last updated on January 15, 2024. We may update our privacy practices periodically, and any changes will be posted on our website. Please review this policy regularly.
Jurisdiction
By using ChatProz.com you agree that any disputes related to this Privacy Policy will be governed by the laws of India.
Acceptance
By visiting and using ChatProz.com and its subsidiary you affirm and confirm your agreement to this Privacy Policy.
